Privacy Policy
Oakland Limo Service Privacy Policy
We protect your personal information. Period.
Our Oakland limousine company collects specific data when you book rides with us – your name, phone number, pickup address, destination, and payment details. We need these details to provide reliable transportation service across the Bay Area.
**What Information We Collect**
When you call our dispatch at (510) 904-0503 or book online, we gather:
– Full name and contact information
– Credit card or payment method details
– Pickup and drop-off locations
– Special requests (child seats, wheelchair access, beverage preferences)
– Corporate account numbers for business clients
We store ride histories for our regular customers. This helps our chauffeurs remember your preferred routes and vehicle temperature settings.
**How We Use Your Data**
Your information serves three purposes. First, we coordinate your transportation. Second, we process payments through our secure merchant account. Third, we improve service quality by tracking on-time performance and customer feedback.
We never sell client lists to other companies. Our 15-year track record in Oakland proves we respect customer privacy.
**Data Protection Measures**
Our booking system uses 256-bit SSL encryption. Credit card information gets processed through PCI-compliant payment gateways within 24 hours. We delete expired payment tokens every 90 days.
Physical files stay locked in our Oakland office. Only our operations manager and two senior dispatchers access customer databases.
**Third-Party Sharing**
We share information only when legally required. Law enforcement requests must include proper warrants. We notify affected customers within 72 hours unless prohibited by court order.
Airport authorities sometimes request passenger manifests for security screenings at SFO and Oakland International. We provide only names and pickup times.
**Your Privacy Rights**
California residents can request copies of their personal data. We respond to these requests within 10 business days. You can also ask us to delete your account information, though we keep basic ride records for tax purposes.
Contact our privacy officer at privacy@oaklandlimo.com with questions. We update this policy annually and post changes on our website 30 days before implementation.